My mam signed up in December and it was agreed an engineer will be sent out in January to install. So when January came the engineer arrived at approximately 4 o’clock and had a look and said he would be back. Which he never did. So we rang and asked when we can have another engineer out and we were told a week, it later turned out we couldn’t have fibre optic installed in our area because the cables are not installed yet. Which we were assured in your shop there wouldn’t be a problem.
So my mam had been using the iPhone provided as part of this bundle and used it for 6 weeks. My mother then cancelled because of the long delay to the instalation. We received no other service from eir other than the mobile and have paid over €100 over the phone already. So we have made numerous calls to eir and to no avail nothing has happened. Because we can not have any other company install phone and broadband because eir have a block on our line.
Now we have received a bill of €1000 for a service we were willing to pay for but could not be provided and were forced to cancel. Please share this post and do not go with these gangsters. They are extorting people of there money and are as bad as criminals walking the street. We will be contacting all of the national newspapers and radio stations and we want this to go nationwide.
eir Hi Jonathan, I’m very sorry to hear of the on going issues you are having with ourselves. I understand this is very frustrating. Would you like to PM me your account details and I’ll have a look into this for you. Tracey
Sharon Fulham As we all know eir is eircom so anyone who can trust them is mad…….No offense to those who singed up with them ….they were charging my mother for a phone they installed for over twenty years…sadly she passed away and there’s nothing we can do about it , There should be public warnings about eir in newspapers and on tv too many people are being lead into their trap
Leona Christina Ennis They did the same to myself I was assured I could get TV phone and Internet. When the engineer came he needed to find the telephone line which was under my drive way he dug my drive way to get the line and my tiles in my front hall we where told we had…See more
Wonder why the name change?? Full of corrupt sales reps promising top deals then getting raped when u sign up,,payed every week without fail for about 6 months no bill or letter in the door in that time only 1 txt to say they were cutting me of coz bill wasn’t up to date??? Baffled to this,, being scammed from a trusted company
Dylan Kelly This happens to me last week David and all of a sudden they want €69.50 for my phone to be turned back on!!!! Absolutely shocking I just won’t be paying my next phone bill getting told by sales consultants that it’s impossible to go over €50 a month and then when the end of the month comes the bill is like €79 disgraceful shocking employees who can’t do their job people guiding loyal customers wrong
Sharon Fagan Foley I find it frustrating that a communication service provider have absolutely no communication amongst their own departments or their customers, I left them last year & am very pleased with my current provider, my advice is get on to the communications regulator (COMREG)
Lorraine Cooney Its lack of training of call centre staff. I spent two hrs on the ph trying to sort a billing issue was passed on to so many different departments only to end up with a staff member that kept putting me on hold to ask a supervisor what to do & after 3/4’s of an hr she hung up. Problem still not sorted either.
Elaine Stanley-Mcgoldrick My € 45 deal has never been €45. It’s been between €60 and €70. Changing in June when contract is up.